Lesson Elements
- 24 Interactive Modules
- Downloadable Workbook
- Key Lesson Takeaways
- Checklist Of Action Items
- 6 Quizzes | Knowledge Checks
- Resources | Glossary
- Certification
You Will Learn How To:
- Describe how to dress and present yourself professionally at the dealership.
- Explain how to make a good first impression when you meet a customer.
- Practice making direct eye contact with yourself or another salesperson.
- Give examples of habits that can get in the way of making a customer feel special.
- Describe the influence that females often have on the car buying decision.
- Discuss how you can show customers that you have a genuine interest in serving them.
The Meet & Greet Part I: Preparing To Meet A Customer
- The First Few Minutes Are Crucial
- A People & A Feel Good Business
- A Genuine Interest In Serving
- Dress For Success
- Hygiene & Odors
- A “Duchenne” Smile
- Frequent, Direct Eye Contact
- An Energetic Handshake
- Habits That Get In The Way
- The Female In The Household
- The People Business
- Don’t Make Assumptions
- Explore The Meet & Greet Part II: Getting The Conversation Started
