Training Snippets
Why Telephone Ups Are So Important
Digital-Related Experiences
Customer Contact Info
Digital Retailing Technology
The Digitized & Active Delivery
Recording & Reviewing Internet Lead Calls
Don’t Make Your Customer Re-Tell Their Story
Conversational Selling
Using The CRM For Follow-Up
There's Deals In Telephone Ups
Entering Your Customer’s Info Into The CRM
Sharing The Experience On Social
Get Started On Social
Going The Distance
A Reliable Vehicle
It's Based On Your Credit
Asking For The Sale
Log Every Call In The CRM With Notes
The Importance Of Tracking Inbound Sales Calls
Practice Asking Questions
Your Customer Is Ready To Buy
More Questions About Their Current Car
Moving On To Selecting A Vehicle
Customers Are Anxious
Controlling The Conversation
Explaining Vehicle Features
Offer Help
Wide Range Of Questions
Why They Choose Not To Buy
Delivering A Preowned Vehicle
Are Credit Problems Really Problems
Get A Commitment To Purchase
A Lucrative Career
Not There To Look Around
A Truly Great Salesperson
The Customer Drives Away In A New Car
Accompanying The Customer On The Test Drive
Building Rapport With Customers
The Follow-Up After Delivery
This Is My First Stop
Delivering A Defect-Free New Vehicle
The Delivery Coordinator
I’m Not Here To Test Drive
The Delivery Checklist
Presenting The Vehicle For The Delivery
My Vehicle Is In Service
A New, Easier Way To Buy
Use a Friendly, Professional Tone
More Questions About Current Car
I’m Not Buying Today
Measurement & Continuous Improvement
I Only Have 15 Minutes
The Appointment Confirmation Call
You’re The Closest Dealership
Call Tracking Integration With Your CRM
Be Prepared For The Appointment
My Decision Maker Isn’t With Me
The Details In Call Tracking Reporting
Immediately Get The Caller’s First Name
I'm Just Looking