Lesson Elements
- 41 Interactive Modules
- Downloadable Workbook
- Key Lesson Takeaways
- Checklist Of Action Items
- 9 Quizzes | Knowledge Checks
- Resources | Glossary
- Certification
You Will Learn How To:
- Turn a customer’s negative attitude into a positive one.
- Use your customer’s name in rapport building statements and questions.
- List several introductory questions that might cause customers to put up their guard.
- Effectively greet a customer at their car, on the lot, and in the showroom.
- Demonstrate to your customer that you have a genuine interest in serving them.
- Identify controversial topics that you should steer clear of.
The Meet & Greet Part II: Getting The Conversation Started
- Build Trust & Rapport
- Find Areas Of Common Ground
- Customers Are Anxious
- Everyone’s Name Is Important
- The First Words
- Repeat Your Customer’s Name
- Why Is It Important?
- What Not To Say
- Introductory Questions To Avoid
- The Meet & Greet & Fact-Finding Often Overlap
- Don’t Cut Your Customer Off
- Move The Customer Through The Sales Steps
- Greeting A Customer At Their Car
- Pay Close Attention To The Details
- Their Car Tells You A Lot
- Conversational Selling
- Customer Walks Into The Showroom
- A Specific Need Or Request
- Greeting A Customer In The Showroom
- Greeting A Customer On The Lot
- Lot Greeting With Knee Jerk Reaction
- The Exception-To-All-The-Rules Customer
- How To Respond To Exception Customers
- Show Genuine Interest
- Responding With Genuine Interest
- Topics To Avoid
- Explore The Meet & Greet Part III: Customer Knee-Jerk Reactions
