Lesson Elements
- 25 Interactive Modules
- Downloadable Workbook
- Key Lesson Takeaways
- Checklist Of Action Items
- 7 Quizzes | Knowledge Checks
- Resources | Glossary
- Certification
You Will Learn How To:
- Discuss the importance of using a friendly, professional tone on the telephone.
- Explain how smiling affects the tone of your voice when on a call.
- Describe how to properly answer an inbound sales call.
- List the key pieces of information you should get from every inbound caller.
- Summarize the reasons it’s important to enter all caller information and notes into the CRM.
- Outline the proper process for putting callers on hold and transferring calls.
- Describe best practices for returning customer calls.
Automotive Telephone Fundamentals
- The First Impression Can Make You Or Break You
- Telephone Ups Convert To A Sale More Often Than Any Other Up Type
- The First Few Seconds…
- A Proper Greeting Sets The Tone For An Appointment
- A Friendly Welcome
- Use a Friendly, Professional Tone
- Greetings To Avoid
- Calls Don’t Always End Up Where Intended
- Be Sure To Smile
- Be Professional
- Keep Your Cool
- How May I Help You?
- Immediately Get The Caller’s First Name
- Get Right To The Point
- Hold Please…
- Log Every Call In The CRM With Notes
- Politeness Really Does Count
- Listen Carefully & Inform
- Just In Case…
- Directing Calls to the Right Party
- The Bounce Back
- Returning Calls
- What Was It That You Wanted?
- Preparing For The Call
- Explore Call Tracking & Telephone Performance
