Lesson Elements
- 32 Interactive Modules
- Downloadable Workbook
- Key Lesson Takeaways
- Checklist Of Action Items
- 7 Quizzes | Knowledge Checks
- Resources | Glossary
- Certification
You Will Learn How To:
- Describe the process of showing your customers around the dealership.
- Explain why it’s important to offer your customers a beverage and snacks.
- List ways that you can keep children occupied and comfortable.
- Identify things that you can do to create a comfortable workspace that positively reflects who you are.
- Discuss the importance of giving your customers your full attention, and how you can keep your workspace free of distractions and clutter.
- Explain what a digital portfolio is, and how you can use it to strengthen your relationship with your customers while keeping them occupied.
- Name ways that you can prevent idle time so that your customers do not get bored.
Setting The Stage For The Sale
- Buying A Car Can Be Stressful
- Entering Your Customer’s Info Into The CRM
- Getting Customers Comfortably Seated At Your Desk
- Show The Customer Around
- Get The Little Ones Comfortable
- The Impression Of Your Working Area
- A Workspace Made For Customer Comfort
- Show Your Customer Who You Are
- Customer Comfort Is Important
- Noisy Distractions
- An Organized & Clean Work Area
- Your Digital Or Online Portfolio
- What Should Your Digital Portfolio Contain?
- Presenting Information About The Dealership
- Presenting Information About The OEM
- Presenting Information About The Brands You Sell
- Present Your Digital Portfolio With Pride & Confidence
- Don’t Let Your Customer Get Bored
- The Stage Is Set
- Explore The Power Of Questions
