Lesson Elements
- 20 Interactive Modules
- Downloadable Workbook
- Key Lesson Takeaways
- Checklist Of Action Items
- 7 Quizzes | Knowledge Checks
- Resources | Glossary
- Certification
You Will Learn How To:
- Summarize the benefits of accompanying customers on the test drive.
- Explain why the salesperson should drive the vehicle first on the test drive.
- Discuss the benefits of following a planned test drive route.
- Describe the process of presenting the test drive vehicle to the customer.
- Summarize what you must do to provide a great vehicle demonstration.
- List the things that you should talk about during the test drive.
- Outline a few questions that you can ask after the test drive is complete.
- Discuss how you can determine whether you test drove the right vehicle.
Vehicle Presentation & The Test Drive
- Accompanying The Customer On The Test Drive
- Driving Off The Lot
- Who Drives First?
- The Planned Test Drive Route
- Get A Copy Of The Customer’s Driver’s License
- Get Your Customer Comfortable & Engaged
- How To Present The Vehicle
- You’re Excited About Presenting The Solution
- Customer Hot Buttons
- Engage Your Customer’s Senses
- Let The Customer Experience The Interior
- Slip Into The Driver’s Seat
- Let The Customer Drive
- “Yeses” That Come In Handy Later
- Did You Demo The “Right” Vehicle?
- Explore The Power Of Questions
