Lesson Elements
- 30 Interactive Modules
- Downloadable Workbook
- Key Lesson Takeaways
- Checklist Of Action Items
- 9 Quizzes | Knowledge Checks
- Resources | Glossary
- Certification
You Will Learn How To:
- Explain the difference between an objection and a knee jerk reaction.
- Give three example responses to each of the most common knee jerk reactions.
- Restate greetings that proactively bring up common reactions.
- List the most common knee jerk reactions that you will hear from customers.
The Meet & Greet Part III: Customer Knee Jerk Reactions
- Their Guard Is Up!
- Customer Knee Jerk Reactions
- Keep The Process On Track
- Your Customer Is Ready To Buy
- Common Knee Jerk Reactions
- The Most Common Knee Jerk Reactions
- Not There To Look Around
- I’m Just Looking
- This Is My First Stop
- I’m Not Here To Test Drive
- I’m Not Buying Today
- You’re The Closest Dealership
- I Only Have 15 Minutes
- My Vehicle Is In Service
- My Decision Maker Isn’t With Me
- Explore Setting The Stage For The Sale
