Lesson Elements
- 24 Interactive Modules
- Downloadable Workbook
- Key Lesson Takeaways
- Checklist Of Action Items
- 13 Quizzes | Knowledge Checks
- Resources | Glossary
- Certification
You Will Learn How To:
- Summarize the responsibilities of a delivery coordinator.
- Explain what a delivery checklist is.
- Provide an exceptional delivery experience and earn a perfect survey score.
- Describe what you can do to ensure you deliver a clean, defect-free new vehicle.
- Summarize why it’s important to go over all defects on a used vehicle during the sales process.
- List the tasks that you must complete before your customer leaves the dealership.
- Outline things you can do to save time during the delivery process and get customer buy-in.
- Discuss the importance of following up with your customer after they take delivery of their new vehicle.
The Digitized & Active Delivery
- The Digitized & Active Delivery
- The Delivery Coordinator
- The Delivery Checklist
- Touring The Service Department
- The First Service Visit
- Touring The Dealership
- The Remote Delivery
- Preparing For The Remote Delivery
- Review All Key Documents
- Delivering A Defect-Free New Vehicle
- Conducting A Thorough Inspection
- Delivering A Preowned Vehicle
- Presenting The Vehicle For The Delivery
- Explaining Vehicle Features
- The “Re-Delivery” Process
- Delivery Satisfaction
- Sharing The Experience On Social
- Getting An Online Review
- The Customer Drives Away In A New Car
- Follow-Up After Delivery
- Explore Follow-Up After The Sale
